{"id":116,"date":"2020-08-26T17:29:27","date_gmt":"2020-08-26T20:29:27","guid":{"rendered":"http:\/\/ativainternet.com.br\/?page_id=116"},"modified":"2020-09-03T19:54:24","modified_gmt":"2020-09-03T22:54:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/ativainternet.com.br\/novo\/?page_id=116","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"116\" class=\"elementor elementor-116\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3487637 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3487637\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d8634f\" data-id=\"2d8634f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03c01e3 elementor-widget elementor-widget-toggle\" data-id=\"03c01e3\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3931\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-3931\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">#1 - O que \u00e9 banda larga?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3931\">Banda larga \u00e9 a conex\u00e3o de internet que permite ao usu\u00e1rio navegar em alta velocidade. A diferen\u00e7a entre acesso a discado e banda larga \u00e9 a velocidade de conex\u00e3o. O acesso discado tem a velocidade de at\u00e9 56 Kbps enquanto  a banda larga tem velocidade m\u00ednima de 128 Kbps.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3932\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-3932\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">#2 - O que significa comodato?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3932\"><p>Comodato \u00e9 o mesmo que empr\u00e9stimo e, no caso do cliente gb online, o equipamento necess\u00e1rio para a utiliza\u00e7\u00e3o do servi\u00e7o de internet banda larga \u00e9 cedido em regime de comodato, sem que o cliente pague nada por isso. O equipamento fica sob a responsabilidade do cliente at\u00e9 o termino do contrato, devendo este ser devolvido quando houver o cancelamento do plano.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3933\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-3933\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">#3 - O que \u00e9 a fibra \u00f3ptica?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3933\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3933\"><p>\u00c9 uma estrutura de vidro cil\u00edndrica, transparente e flex\u00edvel, com dimens\u00f5es microscopias, similares as de um fio de cabelo. A fibra \u00f3ptica \u00e9 um meio de transmiss\u00e3o que permite o tr\u00e1fego de dados com velocidades muito pr\u00f3xima a velocidade da luz. O sinal na fibra \u00e9 transmitido atrav\u00e9s de reflex\u00f5es de raios laser ao longo de todo o cabo, atingindo uma capacidade de transmiss\u00e3o \u00fanica, que pode ser at\u00e9 um milh\u00e3o de vezes maior que o cabo met\u00e1lico ou coaxial, oque torna uma das tecnologias de transmiss\u00e3o mais modernas do mundo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3934\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-3934\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">#4 -A internet via radio funciona quando esta chovendo?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3934\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3934\"><p>Embora seja um grande mito, a chuva n\u00e3o interfere no sinal da internet a menos que o fornecimento da energia seja interrompido num ponto de acesso(torre) ou na casa\/empresa do cliente. O fato em si, n\u00e3o significa queda na qualidade da conex\u00e3o e o cliente n\u00e3o percebe perda de desempenho.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3935\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-3935\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">#5 -Minha conex\u00e3o parou de funcionar. O que fazer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3935\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3935\"><ul>\n<li><strong>1\u00b0 passo:<\/strong>&nbsp;&#8211; Verifique se sua mensalidade n\u00e3o se encontra vencida e, consequentemente, sua conex\u00e3o bloqueada.<\/li>\n<li><strong>2\u00b0 passo:<\/strong>&nbsp;&#8211; Verifique a conex\u00e3o de seus cabos, confira primeiramente a fonte de alimenta\u00e7\u00e3o de energia do equipamento, se ela est\u00e1 conectada de maneira adequada na tomada ou no estabilizador de energia do seu computador. &#8211; Verifique se est\u00e1 conectado corretamente o cabo POE (que normalmente vem da rede externa) e o cabo Lan (que vai para o seu roteador ou computador.) &#8211; Se todos os cabos estiverem conectados de maneira correta, em seguida fa\u00e7a o seguinte procedimento: desligue a fonte da Net F\u00e1cil da tomada de energia e tamb\u00e9m a tomada do roteador e aguarde 30 segundos, ap\u00f3s este tempo religue a fonte e o roteador, espere dois minutos e tente se conectar novamente.<\/li>\n<li><strong>3\u00b0 passo<\/strong>&nbsp;&#8211; Se o problema persistir, entre em contato com nosso suporte t\u00e9cnico atrav\u00e9s do SAC &#8211; 66 3529 1800 com funcionamento de segunda \u00e0 sexta-feira de 08:00 \u00e0s 17:00 horas; aos s\u00e1bados, domingos e feriados de 8:00 \u00e0s 11:00 horas.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>#1 &#8211; O que \u00e9 banda larga? Banda larga \u00e9 a conex\u00e3o de internet que permite ao usu\u00e1rio navegar em alta velocidade. A diferen\u00e7a entre acesso<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-116","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Ativa Internet - Querencia\/MT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ativainternet.com.br\/novo\/?page_id=116\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Ativa Internet - Querencia\/MT\" \/>\n<meta property=\"og:description\" content=\"#1 &#8211; O que \u00e9 banda larga? Banda larga \u00e9 a conex\u00e3o de internet que permite ao usu\u00e1rio navegar em alta velocidade. 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